SHIPPING POLICY

AUSTRALIA

Flat Rate Shipping – $9.95

Wherever you live in Australia, or no matter how much your products weigh, we will NEVER charge more than a flat rate of $9.95 per order.

Delivery

Depending on where you live in Australia you can expect your delivery via Australia Post (including tracking) within 5 – 8 business days. We’ll email you when your order is dispatched and then Australia Post will keep you updated on your delivery. With our competitive product pricing, sometimes it can take a few extra days to restock some of our popular items, hence we ask for your patience.

  • Please ensure you provide a correct postal address. If you provide an incorrect postal address, or if you misspell or omit details of your address, Australia Post will return your order to our warehouse. Total Health Store reserves the right to charge an additional $9.95 to redeliver your parcel to a correct address. We do not offer refunds for any order if you opt not to pay the additional fee and have your parcel redelivered.
  • If your package has been “stuck in transit” for longer than expected please let us know so we can lodge a “missing package investigation” with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 2-4 weeks to locate.

Same Day Dispatch

On some products we provide Same Day Dispatch on orders prior to 12.30 pm. Whilst every effort will be made to do so, we ask for your patience during busy / promotional periods. Same Day Dispatch does not apply to orders which include other products.

INTERNATIONAL – NZ | UK | US

Flat Rate Shipping – As Calculated at Checkout

Please note that the shipping costs to each country vary. The cost will be shown at checkout.

Delivery

Depending on your country, expect delivery via Australia Post (including tracking) within 8 – 15 business days. We’ll email you when your order is dispatched and then Australia Post will keep you updated on your delivery. With our competitive product pricing, sometimes it can take a few extra days to restock some of our popular items, hence we ask for your patience.

  • Please ensure you provide a correct postal address. If you provide an incorrect postal address, or if you misspell or omit details of your address, Australia Post will return your order to our warehouse. Total Health Store reserves the right to charge an additional $100 to redeliver your parcel to a correct address. We do not offer refunds for any order if you opt not to pay the additional fee and have your parcel redelivered.
  • If your package has been “stuck in transit” for longer than expected please let us know so we can lodge a “missing package investigation” with Australia Post. Every missing package will be assigned a unique case number by Australia Post and can take up to 3-6 weeks to locate.

Import Duties, Taxes and Charges

Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.

RETURNS POLICY

We will happily replace or refund if you receive any product which is damaged, or does not match the description of what you ordered.

Simply email us within 24 hours of receiving your goods and include a photo so that we can verify your claim. Once approved, we’ll either replace the product or provide you with a full refund of the purchase price.

Note: this does not apply to “change of mind” or “incorrectly ordered” items.